{"xsrfToken":"BFTH-LFWK-MNU2-AG5L_3634f11ca0b1102fbe41dfdc96e39d8cdfcf3424_lout","branding":{"id":"4","key":"support","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"4","key":"support","projectId":10118,"serviceDeskId":4,"name":"Customer Support","description":"<p>Welcome! You can raise a Customer Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"53","name":"LNP Support Request","descriptionHtml":"","callToAction":"LNP Support Request","introHtml":"<p>Request for single or batch number porting activities</p>","icon":10532,"iconUrl":"https://dataremote.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[12],"key":""},{"id":"55","name":"Solarbeam Perimeter Systems","descriptionHtml":"","callToAction":"Solarbeam Perimeter Systems","introHtml":"<p>Stand-alone perimeter intruder detection systems</p>","icon":10559,"iconUrl":"https://dataremote.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10559","groups":[12],"key":""},{"id":"56","name":"Submit RMA","descriptionHtml":"","callToAction":"Submit RMA","introHtml":"<p>Submit request for RMA authorization to return a product</p>","icon":10581,"iconUrl":"https://dataremote.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10581","groups":[12],"key":""},{"id":"49","name":"MRM/LMU Support","descriptionHtml":"","callToAction":"MRM/LMU Support","introHtml":"<p>Mobile Resource Management: Telematic Tracking Devices, ELD integration, and Location Messaging Units (LMUs)</p>","icon":10560,"iconUrl":"https://dataremote.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10560","groups":[12],"key":""},{"id":"48","name":"WBC Fleet Support","descriptionHtml":"","callToAction":"WBC Fleet Support","introHtml":"<p>Intelligent GPS tracking and fleet management</p>","icon":10543,"iconUrl":"https://dataremote.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10543","groups":[12],"key":""},{"id":"50","name":"WNG Support","descriptionHtml":"","callToAction":"WNG Support","introHtml":"<p>Wireless Network Group: Cellular Routers and Narrow-Band Radios for SCADA applications</p>","icon":10577,"iconUrl":"https://dataremote.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10577","groups":[12],"key":""},{"id":"104","name":"POTS in a Box Documentaion","descriptionHtml":"<p>Click here for <a href=\"https://dataremote.atlassian.net/servicedesk/customer/portal/4/article/984318112?src=364909827\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">POTS in a BOX Documentation</a></p>","callToAction":"POTS in a Box Documentaion","introHtml":"<p>Access DRI PIAB Knowledge Base (User Guides, Install Guides, QRC, etc.)</p>","icon":10551,"iconUrl":"https://dataremote.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10551","groups":[],"key":""},{"id":"51","name":"POTS in a BOX Support","descriptionHtml":"<p>Click here for <a href=\"https://dataremote.atlassian.net/servicedesk/customer/portal/4/article/984318112?src=364909827\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">POTS in a BOX Documentation</a></p>","callToAction":"POTS in a BOX Support","introHtml":"<p>Support requests for POTS in a Box (PIAB)</p>","icon":10551,"iconUrl":"https://dataremote.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10551","groups":[12],"key":""},{"id":"103","name":"POTS in a Box Orders","descriptionHtml":"","callToAction":"POTS in a Box Orders","introHtml":"<p>Place orders for POTS in a Box (PIAB) devices and lines</p>","icon":10551,"iconUrl":"https://dataremote.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10551","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"General"}],"orderMapping":{"12":[51,48,49,55,50,53,56]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d8b98472-7ca7-3d95-ad6e-636fe73ffbd0","appLinkName":"System Confluence","appLinkUrl":"https://dataremote.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Customer Support","spaceUrl":"https://dataremote.atlassian.net/wiki/spaces/SUPPORT"},"labels":[],"projectKey":"SUPPORT","serviceDeskId":4},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://dataremote.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.thinktilt.proforma.add-on__portal-form-create","name":"","html":"<div class=\"ap-container\" id=\"ap-com.thinktilt.proforma.add-on__portal-form-create\">\n\n <div class=\"ap-content \" id=\"embedded-com.thinktilt.proforma.add-on__portal-form-create\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.thinktilt.proforma.add-on\",\n \"uniqueKey\":\"com.thinktilt.proforma.add-on__portal-form-create\",\n \"key\":\"portal-form-create\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://pf-v81.thinktilt.net/portal/4/create/?admin=false&xdm_e=https%3A%2F%2Fdataremote.atlassian.net&xdm_c=channel-com.thinktilt.proforma.add-on__portal-form-create&cp=&xdm_deprecated_addon_key_do_not_use=com.thinktilt.proforma.add-on&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIwNjM1MmM3N2NjNjYyYzlkNTNjOGJiYWM1OTJkZDUyNTgzY2EyZjhmYmQzMzIxODI4YTNkNmZkOGI1ZjY0ZWYwIiwiaXNzIjoiY2UzMzQyNTMtNzJjZC0zMjhkLThiMzktYmI2MjMwODMzNTFkIiwiY29udGV4dCI6e30sImV4cCI6MTYxODM1MDk2NCwiaWF0IjoxNjE4MzUwMDY0fQ.eGSnX83-sub3GkqQAIF5n6KcNjsh5tvXnZd36Ky2ptc\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZTMzNDI1My03MmNkLTMyOGQtOGIzOS1iYjYyMzA4MzM1MWQiLCJjb250ZXh0Ijp7ImxpY2Vuc2UiOnsiYWN0aXZlIjp0cnVlfSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlNVUFBPUlQiLCJpZCI6IjEwMTE4In19fSwiZXhwIjoxNjE4MzUwOTY0LCJpYXQiOjE2MTgzNTAwNjR9.wawfCc6SxuDpvxZzphXq-RJnIIqtAjxhH-rwviNK7bA\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUPPORT\\\",\\\"id\\\":\\\"10118\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUPPORT\\\",\\\"project.id\\\":\\\"10118\\\",\\\"servicedesk.serviceDeskId\\\":\\\"4\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://pf-v81.thinktilt.net\",\n \"hostOrigin\":\"https://dataremote.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n</div>\n"}],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=dataremote","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"BFTH-LFWK-MNU2-AG5L_3634f11ca0b1102fbe41dfdc96e39d8cdfcf3424_lout","baseUrl":"https://dataremote.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c2ae786c-cee9-4939-b6b8-5e849dcc83e3","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}